Live webinars offer the convenience of being in your home or office while still being able to engage with other participants and the training facilitator to enhance your learning experience. Our live webinars vary in price and duration. Scroll down the page to see our current offerings.

Deaf Sensitivity and Cultural Competency for Providers

Sign Language Course

What would you do if a Deaf individual called or came into your office ?

Would you or your office support staff know what to do? Would you tell that individual your office doesn't have interpreter access? Would you tell that individual to bring a hearing friend or relative to interpret for them? Would you expect that individual to read your lips to communicate with you, or write notes back and forth for the duration of their appointment? Or, would this person in need end up on a months long waitlist because ensuring accessibility is low on the priority list? 


These barriers to mental health care are just a few of the many experienced by the Deaf population.

As a Gallaudet study noted in 2011, “About 2 to 4 of every 1,000 people in the United States are ‘functionally deaf,’”.  This means that there are approximately 1500 “functionally Deaf” individuals in El Paso County. The Borderland Rainbow Center (BRC) and the Diversity and Resiliency Institute of El Paso (DRIEP) have only worked with approximately 100 of those individuals, so we know the need is much greater than we’ve been able to address so far.  By providing this training to more mental health professionals, we’ll be able to expand access to vital mental health services outward to Deaf individuals, who often experience adverse health conditions at greater rates than their hearing peers, even when adjusted for other factors like age, income levels, education and other cultural factors.  


This 3-hour Live Webinar Deaf Sensitivity and Cultural Competency Training will address the gaps in training and knowledge for mental health professionals by giving them access to appropriate tools and resources to serve this population. When mental health providers and their staff feel competent to handle the specific needs of any client who walks through their doors, they will provide better service to those individuals. This training will reduce potential bias against Deaf clients and reducing that stigma will make it easier for Deaf clients to access the services that they need. Deaf clients will be reassured to see certificates of training completion, which will demonstrate the provider’s commitment to universal access.


Participants will:

  1. Acquire knowledge of the American Deaf Culture and American Sign Language.

  2. Learn the skills necessary to work along-side a professional signed language interpreter.

  3. Learn several techniques that can be applied when working with the Deaf population.

Training Facilitated by:

Jennifer Dahlgren- This training is facilitated in ASL with Interpreters.

Jennifer Dahlgren is an Assistant Professor at El Paso Community College in the Sign Language and Interpreter Preparation Program.  Jennifer, a member of the El Paso/Las Cruces area Deaf community, has worked in the field of communication access, education, and advocacy for more than 15 years with a passion for the empowerment that comes through communication.  She has trained countless service providers and students in the medical, legal, educational, social services and business fields.  She has presented both nationally and internationally to audiences large and small. Advocating for the communication access rights for persons who are Deaf/Hard of Hearing/DeafBlind and DeafDisabled so that they can function independently and equitably in society.  Additionally, Jennifer advocates for the intersectional needs of the LGBTQ communities.  Education is the key to access and equality.  By educating service providers, students and leaders about the rights and needs of minority communities, we make the world a more equitable place.


The Diversity and Resiliency Institute of El Paso is a project of the Borderland Rainbow Center. The Borderland Rainbow Center under sponsor number 7798 has been approved by the Texas State Board of Social Worker Examiners to offer continuing education contact hours to social workers.  
If you hold a license in another State or discipline, it is not guaranteed that our content will meet your requirements. We recommend that you check with your licensing body for any requirements and allowances.
Have Questions? Please contact
FREE for El Paso County, TX Providers
$45 for Providers outside of El Paso County, TX
Training Dates: 
April 16, 2021- Registration closed
May 21, 2021
June 18, 2021
July 16, 2021
All trainings will take place via Zoom at 12pm-3pm MST (Mountain Standard Time)
Free training for El Paso County, TX providers made possible by:


FREE Provider Registration
(El Paso County, TX Providers Only)

Thank you for your registration! You will receive an email with access information. If you do not receive an email 48 hours please contact

$45 Provider Registration
(Outside of El Paso County, TX)

Thank you for your registration! You will receive an email with access information. If you do not receive an email 48 hours please contact

If you would like to register a group for Deaf Sensitivity and Cultural Competency Training, please complete the form below and our Coordinator will be in touch with you.

Group Training Request

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