People's stories are important. Sometimes I'm too impatient and I feel rushed and I just don't want to listen. But an incident 10 years ago caused me to determine that I would listen better; listen deeper. I lost a friend then, and in truth, neither of us was hearing what the other said. We are both White, by the way. We White people need to listen when People of Color speak. We need to listen with empathy, and compassion, and kindness. We can't feel their oppression, but we can listen to them and believe them.
It can be difficult to "bring them along with us". I can't talk to my brother-in-law about politics or race or even religion. He doesn't seem to care about my story or a Black person's story. He "doesn't see color". I don't have a clue anymore.
I really like story-telling and I talk to my students about negotiators working to find that one little issue that will provide common ground because that's where you can start building. Sometimes it just doesn't work.
On the pdf handouts, I'm very visual and graphics gain real traction with my brain. I've looked a couple of them, but I'm running short on time and I'll get to them in between other things.