I have definitely felt white guilt and shame, especially as an educator. I often feel guilty for my position in my school, because it would benefit our students so much to have a person of color in my role. But then, giving up my job doesn't contribute to anti-racism work.
I also struggle a lot with feeling helpless, which one of the people in the NBC video addressed. Because I'm not part of the PD, because I'm not in higher level positions, I often feel like I don't have control over what happens. And sometimes, that leads to me not doing anything, which isn't the right way to be either.
I'm right there with you, Lindsey. I have felt white guilt, shame, and exceptionalism at different times in different amounts and settings. I teach in a school with a diverse student body and a very non-diverse, white teacher body, and I've been feeling lately that I shouldn't be there. That these students need and deserve educators who look like them, personally understand the struggles associated with being a person of color in this country, and won't accidentally (or intentionally) inflict microaggressions on them.
I've also experienced that toxic white guilt that the facilitator discusses. Here we have a local chapter of SURJ - showing up for racial justice - and a few years ago, after Michael Brown, I watched its facebook page implode into this terrible oneupmanship over who was a better ally.